Conditions/Imprint

Minga VIP GmbH
International Concierge Service
Siegesstraße 16
80802 München

Responsible CEO: Heidi Velz
Mobile: +49 176 822 714 37
Phone: +49 89 123 042 58
Ust-Identifikation: DE300436735
Amtsgericht München HRB 218837

GENERAL TERMS AND CONDITIONS FOR OWN SERVICES OF MINGA VIP GMBH AND THE ARRANGEMENT OF THIRD-PARTY SERVICES

For reasons of linguistic clarity and readability, the masculine form is used in this text. This implies no gender discrimination and includes persons of any gender equally.

 

  1. Scope of Application

1.1

Minga VIP GmbH (“Minga VIP”) offers its client (“Customer”; collectively “Parties”) concierge services, general services as well as the arrangement of third-party services (collectively “Services”) on the basis of these general terms and conditions (“GTC”). A contract between the Parties regarding the Services only becomes effective once the Customer has accepted these GTC.

1.2

Minga VIP’s range of services is directed at both entrepreneurs and consumers. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business, or professional activity. Entrepreneurs are natural or legal persons or partnerships with legal capacity with whom business relationships are entered into in the course of their independent professional or commercial activities.

1.3

These GTC apply exclusively. Deviating, opposing, or supplementary terms and conditions of the Customer shall only become part of the contract if and to the extent that Minga VIP has expressly agreed to their inclusion in writing. This requirement of consent applies in every case, especially if Minga VIP performs Services without reservation in full knowledge of the Customer’s general terms and conditions.

  1. Subject Matter of the Contract

2.1

Minga VIP offers Customers concierge services. These include personal support and organization for the Customer. Minga VIP also offers consulting, arrangement, and—by agreement—other services related to the organization of program items and events (collectively “Own Services”).

2.2

The services arranged by Minga VIP (“Third-Party Services”) are offered by third-party providers (“Service Providers”).

2.2.1

As a rule, the booking of Third-Party Services is carried out directly with the respective Service Provider. If expressly agreed (see Sec. 3.6), Minga VIP will make bookings for Third-Party Services in the name and on behalf of the Customer. In any case, Minga VIP does not become a contracting party to the Customer regarding these Third-Party Services. Upon successful arrangement, the contractual relationship exists exclusively between the Customer and the Service Provider. The provisions agreed between the Customer and the Service Provider, including the Service Provider’s general terms and conditions, apply exclusively to the provision of Third-Party Services. Minga VIP hereby points out that the Customer must familiarize himself with the respective terms and conditions of the Service Providers.

2.2.2

Unless expressly agreed otherwise, Minga VIP does not guarantee that the Service Provider selected by Minga VIP is the comparatively most cost-effective available offer. The Customer is also aware that in cases of limited availability, Third-Party Services may be offered at a higher price than the price charged by the Service Provider directly (“on site”) (this applies in particular to admission or participation tickets).

2.2.3

The performance of Third-Party Services is carried out by the respective Service Provider. Minga VIP does not owe the proper performance of Third-Party Services.

2.2.4

Minga VIP will notify the Customer in due time before contract conclusion that the service is an arranged Third-Party Service.

2.2.5

The Customer has no claim to the actual conclusion of a contract between him and a Service Provider. This does not apply if the failure of the contract to materialize is due to a breach of duty by Minga VIP in its arranging activity.

2.3

Details of the contractual Services result from the offer of Minga VIP and/or the individual agreements made between Minga VIP and the Customer.

2.4

Minga VIP is not a tour operator and does not offer package tours.

  1. Conclusion of Contract

3.1

The Services described on the website www.minga-vip.com (or in other advertising or communication materials or information letters of Minga VIP) do not constitute a binding offer but an invitation for the Customer to express interest in the Services. Upon receipt of the Customer’s inquiry, Minga VIP submits a binding offer with a concrete description of expected Services and costs.

3.2

A contract is only concluded when the Customer expressly accepts this offer in writing by email or via other mobile or internet-based written communication channels (e.g., SMS or WhatsApp) (“Acceptance” or “Booking”). The offer is also considered accepted, and the contract is concluded, if the Customer actually and unconditionally makes use of the Services offered by Minga VIP (implied acceptance). Minga VIP remains free to submit such an offer to the Customer or to refrain from doing so.

3.3

General information by Minga VIP about Services, particularly on the website—such as illustrations, descriptions etc.—is only approximately binding, unless individual details are expressly designated as binding or have been assured in the individual offer. Changes or deviations of individual contractual Services from the agreed content that become necessary after contract conclusion are permitted as long as they are not significant and do not impair the overall nature of the agreed Services. Minga VIP commits to informing the Customer of any changes or deviations in due time.

3.4

A booking made by the Customer also applies to all third parties listed in the booking, for whose contractual obligations the Customer is liable just as for his own. The Customer is responsible for passing on contractual obligations to the persons for whom he has booked.

  1. Compensation, Payment Terms and Due Date

4.1

The compensation for Own Services is agreed individually with the Customer and is understood to be net plus VAT applicable at the time of service provision.

4.2

Unless expressly agreed otherwise, payment is due 14 (fourteen) days after receipt of a proper invoice (“Payment Term”) and must be paid to the account stated in the invoice. Payments may be made in cash, via direct debit, credit card, or via a payment service provider (e.g., PayPal), if individually agreed.

4.3

The Customer agrees that invoices may be sent electronically.

4.4

If the invoice amount is not received by Minga VIP within the payment term, the Customer—if he is an entrepreneur—is in default without requiring a reminder, unless default occurs earlier due to other provisions.

4.5

For Third-Party Services, the following applies: The Service Provider issues the invoice for Third-Party Services directly to the Customer as part of their contractual relationship. Payment is to be made exclusively to the Service Provider, not to Minga VIP. Additional services booked by the Customer on site (restaurant services, wellness treatments, beverages, etc.) are to be paid by the Customer directly on site.

4.6

Minga VIP is entitled, even in an ongoing business relationship, to perform Own Services only against advance payment. Minga VIP will declare such a condition in its offer.

4.7

Offsetting or asserting a right of retention against claims of Minga VIP is not permitted for the Customer unless the counterclaims are undisputed or legally established. The Customer may only assert a right of retention if it arises from the same legal relationship. Minga VIP is entitled to credit payments against outstanding claims from other legal relationships with the Customer.

  1. Cancellation and “No Show”

5.1

Unless otherwise agreed, the Customer may cancel the Own Services ordered from Minga VIP free of charge up to 14 (fourteen) days before execution. For cancellations after this period but at least 24 (twenty-four) hours before execution, the cancellation fee is 40% of the agreed full compensation. For cancellations after this period but at least 12 (twelve) hours before execution, the cancellation fee is 60%. In the case of later cancellations or if the Customer does not appear at the agreed time (“No Show”), the full agreed compensation is due.

The Customer is entitled to prove that no damage or significantly lower damage has occurred. Minga VIP is entitled to prove that higher damage has occurred. Minga VIP will credit any saved expenses or alternative income.

5.2

Minga VIP points out that ticket purchases (admission or participation tickets, flight or train tickets; “Tickets”) cannot be cancelled—unless expressly agreed otherwise. This also applies to related Own Services.

  1. Cancellation by Minga VIP, Postponement, Delay of Own Services

6.1

Minga VIP reserves the right to cancel booked Own Services for organizational reasons up to the 3rd day before the booked date/time, or for important reasons not attributable to Minga VIP (e.g., illness/accident), or due to force majeure, up to and including the booked date/time.

6.2

If Minga VIP cancels, any payments already received for the cancelled Own Service will be refunded in full.

6.3

In case of postponement of the booked date/time for Own Services, Minga VIP will offer the Customer an alternative date/time. The Customer is obliged to accept this if reasonable. If not reasonable, payments already made for the unused Own Services will likewise be refunded.

6.4

If an already started Own Service is delayed for important reasons or due to force majeure as per Sec. 6.1, the service time will be extended accordingly. If Minga VIP cannot perform even after reasonable extension, both Parties may withdraw from the contract. Any futile expenses of the Customer (e.g., accommodation costs, flights or rail tickets) are not refunded unless caused by intent or gross negligence on the part of Minga VIP. Otherwise, Sec. 11 applies.

  1. Further Obligations of the Customer

7.1

The Customer must provide all necessary information, documents, data, and details required for proper execution of Own Services fully and correctly in due time before commencement.

7.2

If Minga VIP purchases Tickets on behalf of the Customer pursuant to Sec. 2.2.1 sentence 2, the Customer is aware that Tickets are generally for strictly personal use and that resale in any form or on any legal basis is prohibited. The Service Provider’s terms and conditions apply.

  1. Warranty / Notification of Defects

8.1

Minga VIP performs the contractual Own Services with the care of a prudent merchant.

8.2

For entrepreneurs: Obvious defects must be reported in writing within 3 (three) days after performance; otherwise the Own Service is deemed accepted. Hidden defects must be reported within 3 (three) days of discovery.

8.3

Warranty otherwise follows statutory provisions. For Third-Party Services, Minga VIP is only liable for proper arrangement, not for performance.

  1. Other Liability

9.1

Minga VIP is fully liable for property damage and financial loss caused intentionally or by gross negligence by Minga VIP or its agents.

9.2

In the case of slight negligence, Minga VIP is liable only for breaches of essential contractual obligations (cardinal obligations) whose fulfilment enables proper execution and on which the Customer relies. Liability for slight negligence is limited to foreseeable damages typical for such contracts. This limitation applies equally to agents.

9.3

For damages to life, body or health caused by Minga VIP or its agents, Minga VIP is fully liable for all negligence and intent. Liability under the Product Liability Act remains unlimited.

  1. Arrangement of Linked Travel Services

10.1

If Minga VIP arranges at least two different types of travel services for the same trip within the same contact, these constitute “linked travel arrangements” pursuant to § 651w BGB. In this case, supplementary statutory information and security obligations apply to Minga VIP.

10.2

Before concluding the contracts, the Customer receives the statutory information form (“Formblatt”) pursuant to Art. 251 EGBGB. Minga VIP provides the Customer with information about his rights and Minga VIP’s obligations as an arranger of linked travel services.

  1. Right of Withdrawal for Consumers and Its Consequences

11.1

If the Customer is a consumer (§ 13 BGB), he has a statutory right of withdrawal for distance contracts (§ 312c BGB) in accordance with the following instructions:

INSTRUCTIONS ON WITHDRAWAL

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (Minga VIP GmbH, Siegesstrasse 16, 80802 Munich, Tel. 089/12304258, Email: info@minga-vip.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email). You may use the attached sample withdrawal form, but it is not required.

To comply with the withdrawal period, it is sufficient that you send the notification before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we must return all payments received from you, including delivery costs (except any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the day we receive your withdrawal notice. For this refund, we use the same payment method you used for the original transaction, unless expressly agreed otherwise; under no circumstances will you be charged fees for this refund.

If you requested that services begin during the withdrawal period, you must pay us an appropriate amount corresponding to the portion of Services already provided compared to the total scope of the Services agreed in the contract at the time you notified us of your withdrawal.

End of Withdrawal Instructions

11.2

For the sale of tickets and the arrangement of Third-Party Services:

11.2.1 No right of withdrawal for tickets

According to § 312g(2) No. 9 BGB, the right of withdrawal does not apply to contracts for services related to leisure activities (e.g., concerts, theatre, sports events) when the contract provides for a specific date or period. A return or withdrawal of ticket purchases is therefore excluded.

11.2.2 For pure arrangement of Third-Party Services

A withdrawal right only applies to the arranging contract between Minga VIP and the Customer. The contract for the Third-Party Service exists between the Customer and the Service Provider. Withdrawal of the arranging contract does not affect the contract with the Service Provider; that contract remains in force. Whether it can be withdrawn depends on the Service Provider’s terms.

11.3 Sample Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:

Minga VIP GmbH, Siegesstrasse 16, 80802 Munich

Email: info@minga-vip.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*) _______________

Name of consumer(s) _______________

Address of consumer(s) _______________

Signature of consumer(s) (only for paper notifications) _______________

Date _______________

(*) Delete as appropriate.

  1. Data Protection

The protection of personal data is of utmost importance to Minga VIP. In the context of the business relationship, the processing of customer data is subject to applicable data protection laws. Minga VIP strives to ensure the highest standards of data protection and data security. Our privacy notice applies and can be accessed at https://www.minga-vip.com/datenschutz/

  1. Applicable Law and Jurisdiction

13.1

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Statutory provisions regarding the limitation of choice of law and the applicability of mandatory consumer protection provisions of the Customer’s country of residence remain unaffected.

13.2

Exclusive place of jurisdiction for all disputes arising from business relations with merchants and legal entities under public law is Munich.

  1. Severability Clause

Should individual provisions of these GTC be wholly or partially invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid provision that comes closest to the economic intent of the Parties. The same applies to any contractual gaps.

Munich, September 2025